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Karen Williams

SVP, Customer Support and Services

Karen is responsible for the new center of excellence for customer care including global support and professional services, which will capitalise on her proven track record for creating cultures of customer centricity and customer success.

With over 25 years of experience in enterprise technology product strategy and customer support with organisations such as IBM, she most recently served as Executive Vice President at Saba Software, where she integrated customer success into product development and served as Chair of the Board for United Way East Ontario.

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